Return & Refund Policy

1. Return Policy

Due to the nature of our products, we generally do not accept returns or refunds after delivery, except where a replacement or refund is applicable under this policy or required by law.

2. Damaged, Incorrect or Defective Products

If you receive a damaged, leaking, incorrect or defective product, please contact us immediately.

A complete parcel-opening or unboxing video is required to help us review a replacement request.

The video must clearly show the parcel from the time it is opened and should be submitted within 24 hours of delivery.

3. Replacement

After reviewing the unboxing video and the reported issue, Agasthiya Organic may provide a replacement where the issue is determined to be our responsibility.

If the replacement is approved, Agasthiya Organic will bear the replacement shipping cost.

4. No Returns or Refunds

Returns or refunds are generally not accepted for:

• Change of mind
• Incorrect product selection by the customer
• Products that have been opened or used
• Requests without the required unboxing video
• Requests made after the 24-hour reporting period

These conditions do not limit any rights or remedies that cannot legally be excluded under applicable law.

5. Refunds

We generally do not provide refunds for delivered products.

If an order cannot be fulfilled because of product unavailability or another valid circumstance before dispatch, an applicable refund will be processed within 5 business days through the appropriate payment method or bank details provided by the customer.